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HELPDESK CUSTOMER SUPPORT TICKET HELP SYSTEM PHP SCRIPT

HELPDESK CUSTOMER SUPPORT TICKET HELP SYSTEM PHP SCRIPT
 
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SKU
SKU16176
+
Our price:
$27.00
Installation
Qty Not Available / Outdated!
Download Size 4.80MB Download Time
Less than 1 minute @ 1.8mbs
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HELPDESK CUSTOMER SUPPORT TICKET SYSTEM PHP SCRIPT

The Ultimate Customer Support System!

Full Open Source Codes (Private Label Rights)

Requirements Installation

Script Friendly Hosting like Zeewebhosting

Linux Server
PHP 4 or higher
MySQL 4 or higher


US$ 20/- only

Please contact us with your requirements for Customizations

Increase Sales With Our Professional Customer Support Ticket System Help Desk!

Gives you a live web-based help support service

Make you look professional

Automate your business and Saves many customer support hours...

Store and download latest upgrades...

Convert more prospects to customers...

Skyrocket customer loyalty and satisfaction...

Increase the percentage of repeat customers...

PLUS MUCH MORE!

 

FEATURES:

HELPDESK is divided into the three categories of (1) Admin, (2) Operator and (3) User.

I. Admin Panel (That's the boss's panel!)

Add, Edit, Delete Departments. You can have a 'department' for each one of your products.

You can have unlimited departments!

Add, Edit, Delete Operators for any Department(s). You can assign operators to departments. Each operator can only handle the Tickets under the department(s) assigned to him.

You can have unlimited operators.

Add, Edit, Delete Troubleshooters. Troubleshooters are a series of choice questions a customer goes through in order to pinpoint and nail his exact problem.

Here's a simplified example:

"Is your problem A, B or C." If you choose 'A', you are asked:

"Is it A1, A2, or A3." If you answer 'A2', you are given:

"Answers to problems related to A2 are 1, 2 and 3".

This is similar to Windows Help troubleshooters.

Add, Edit/Delete Knowledgebase, where important issues can be listed for users
to refer to. The Knowledgebase has multi-keywords search capability.

Add, Edit, Delete Announcements for users to read. e.g. Keep your customers
up-to-date on your latest website/product(s) news!

Add, Edit, Delete Downloads. Forget about emailing individual people big-sized help files, PDF files, manuals, guides, etc. (which might not even reach your customers due to email filters). Provide all your downloads in HELPDESK where they'll be instantly available 24x7 to whomever wants them!

See open and closed tickets. Of course, Admin can reply to any ticket(s) in any department.

Mail is sent to user after admin replies to the ticket.

Reopen/close tickets.

Edit autoresponder emails content (which HELPDESK sends upon sign up, upon reply to ticket, etc.) Admin can edit emails sent to users, operators.

Custom Branding/Naming - What are you going to call your help desk?

By the way, you can name your help desk whatever you like. It doesn't have to say " HELPDESK " in the header! It can say: "[your business name] Desk!"

 

II. Operator Panel

As we mentioned earlier, under Admin Panel, you are the one who assigns Operators for every department. An Operator can only handle tickets under his department.

Operator can:

Reply to tickets.
Reopen and close tickets.
Add, Edit, Delete Troubleshooters.
Add, Edit, Delete Knowledgebase.

In short, operators have the capability to fully manage the service and support department assigned to them.

 

III. User Panel

A user can:

Submit a ticket.
Specify a department, ticket priority, ticket-subject and ticket-matter.
Check the status of his ticket as often as (s)he likes.
Re-open/close ticket.
Check out the Troubleshooters added by Admin or Operator.
Browse the Knowledgebase added by Admin or Operator.
Download files added by Admin in downloads folder.
Stay up-to-date by checking out what's up and what's new, by viewing the Announcements added by Admin.
There is also a Popular Knowledgebase Topics, giving users quick access to the most popular views and issues in Knowledgebase.

There is Absolutely No Refund on all our Products. Please test the Demonstrations before buying.
Disclaimer: Every effort has been made to accurately represent our product and it's potential. Any claims made of actual earnings do not apply to the average purchaser and are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual's success depends on his or her background, dedication, desire and motivation. As with any business endeavor, there is an inherent risk of loss of capital and there is no guarantee that you will earn any money. Any Problems in the item can be brought to our notice and we shall fix the bugs if Possible.
     
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