Save yourself tons of customer support hours. How? Well, how many times do you find yourself retyping the answers to the same email questions? How much time do you spend going through your emails to see which ones are from your customers who need support and which ones (hundreds!) are SPAM!

Bottom line, if you want to increase and maximize your online profits you need to have a support desk!

Warning!

Unanswered prospects and cusotmers' questions and delays in dealing with your customers' problems could cause your business serious losses in the short, middle and long runs.

The best way to deal with all this is to have a service-n-support desk.

Here's what ZEE WEB CUSTOMER SUPPORT SYSTEM is all about, divided into the three categories of (1) Admin, (2) Operator and (3) User.

I. Admin Panel (That's your panel, boss!)

It couldn't get any easier:

Add, Edit, Delete Departments. You can have a 'department' for each one of your products.

You can have unlimited departments!

Add, Edit, Delete Operators for any Department(s). You can assign operators to departments. Each operator can only handle the Tickets under the department(s) assigned to him.

You can have unlimited operators.

Add, Edit, Delete Troubleshooters. Troubleshooters are a series of choice questions a customer goes through in order to pinpoint and nail his exact problem.

Here's a simplified example:

"Is your problem A, B or C."  If you choose 'A', you are asked:

"Is it A1, A2, or A3."  If you answer 'A2', you are given:

"Answers to problems related to A2 are 1, 2 and 3".

This is similar to Windows Help troubleshooters.

Add, Edit/Delete Knowledgebase, where important issues can be listed for users
to refer to. The Knowledgebase has multi-keywords search capability.

Add, Edit, Delete Announcements for users to read. e.g. Keep your customers
up-to-date on your latest website/product(s) news!

Add, Edit, Delete Downloads. Forget about emailing individual people big-sized help files, PDF files, manuals, guides, etc. (which might not even reach your customers due to email filters). Provide all your downloads in ZEE WEB CUSTOMER SUPPORT SYSTEM where they'll be instantly available 24x7 to whomever wants them!

See open and closed tickets. Of course, Admin can reply to any ticket(s) in any department.

Mail is sent to user after admin replies to the ticket.

Reopen/close tickets.

Edit autoresponder emails content (which ZEE WEB CUSTOMER SUPPORT SYSTEM sends upon sign up, upon reply to ticket, etc.) Admin can edit emails sent to users, operators.

Custom naming. What are you going to call your help desk?

By the way, you can name your help desk whatever you like. It doesn't have to say "ZEE WEB CUSTOMER SUPPORT SYSTEM" in the header! It can say: "[your business name] Desk!"

II. Operator Panel

As we mentioned earlier, under Admin Panel, you are the one who assigns Operators for every department. An Operator can only handle tickets under his department.

Operator can:

Reply to tickets.
Reopen and close tickets.
Add, Edit, Delete Troubleshooters.
Add, Edit, Delete Knowledgebase.

In short, operators have the capability to fully manage the service and support department assigned to them.

III. User Panel

A user can:

Submit a ticket.
Specify a department, ticket priority, ticket-subject and ticket-matter.
Check the status of his ticket as often as (s)he likes.
Re-open/close ticket.
Check out the Troubleshooters added by Admin or Operator.
Browse the Knowledgebase added by Admin or Operator.
Download files added by Admin in downloads folder.
Stay up-to-date by checking out what's up and what's new, by viewing the Announcements added by Admin.
There is also a Popular Knowledgebase Topics, giving users quick access to the most popular views and issues in Knowledgebase.